Refund policy
Last updated: October 7, 2026
We want you to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to send it back.
What can be returned
- Items that are unworn, unwashed and in their original condition, with tags attached.
- Items returned within 30 days of delivery.
For hygiene reasons, items that have been worn outside, washed, or damaged after delivery can't be accepted.
How to start a return
- Email support@junemae.com with your order number and the item(s) you'd like to return.
- We'll reply within 24 hours (business days) with your return instructions and address.
- Pack the item securely and send it back with a tracked service. Keep your tracking number.
Please don't send items back without contacting us first: parcels sent to the wrong address can't be refunded.
Return shipping
If your item arrives damaged, faulty or isn't what you ordered, we cover everything: just send us a photo and we'll make it right. For change-of-mind returns, return shipping is paid by the customer.
Refunds
Once your return arrives and has been checked, we'll email you to confirm. Your refund is issued to your original payment method within 5 business days. Depending on your bank, it can take a few extra days to appear. Original shipping is free, so there is nothing to deduct.
Exchanges
Need a different size or color? The fastest way is to place a new order for the item you want and return the original for a refund. Not sure about your size? Email us before ordering, we're happy to help.
Damaged or wrong items
Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice.
Your legal rights
This policy is in addition to your statutory rights. Nothing in it limits the rights you have under the consumer laws of your country, such as the 14-day right of withdrawal in the UK and EU or the consumer guarantees under the Australian Consumer Law.
Questions
Write to us any time at support@junemae.com.
